Welcome to our FAQ page, dear Beamer! At BeamAndGo, we believe that being an OFW is a stepping stone to a better life for yourself and your family. We provide the products and services to help you reach that goal. This FAQ page answers the most asked questions from your fellow OFWs. If you have additional questions, feel free to click on the live chat button at the bottom right hand corner of your screen or contact us from one of the following:
Beam&Go FB Page / Customer Support Hours: Mondays to Saturdays, 9:00 AM to 7:00 pm (UTC +8)
WhatsApp: +63 995-321-7377
PH Call Hotline: +63 2-8876-1438
BeamAndGo is a digital platform na binuo upang tulungang makamit ang mga ninanais o pangarap ng mga tulad po ninyo na OFW kasama ng inyong mga mahal sa buhay. Sa produkto at serbisyo ng BeamAndGo, kayo ay nakakasigurong naibibigay ninyo ang mga pangangailangan ng pamilya regularly, kahit nasa malayo man kayo. Our goal is for you to amplify your desire to achieve financial inclusion, security, and resilience, and more importantly, to meet your underserved needs, empowering you with financial building blocks to uplift your lives and transform the lives of their families back home.
Madali lang po. Please start by clicking the link below and enter your country of location, mobile number, your desired password, first name and last name. Kung mayroon kang email address, mas ideal na ilagay rin ito: www.beamandgo.com/member/signup.
Please start by clicking the link below and enter your username and password: www.beamandgo.com/member/login.
You may also use our OTP Login by simply selecting your country of location from the drop down menu and inputting your mobile number, wait for the numeric password that you will receive via SMS and key it in to the page to continue.
To reset your password, click this link: www.beamandgo.com/member/forgetpassword.
Please log in to your account at www.beamandgo.com/member/login. Click the burger button or the three lines after your name on the upper right side of your BeamAndGo account. Select My Profile and enter your edits. Please do not forget to click on “Save”.
We selected the products that we believe are the most essential to OFW families, katulad ng bigas, pang-grocery, pang birthday celebration gaya nga Red Ribbon, Greenwich at Jollibee, vitamins, healthy food choices at iba pa. To check, please click here: www.beamandgo.com/store.
Madali lang po. Please follow these steps:
Marami po ang mapag-pipilian. BeamAndGo accepts payment through credit/debit card, BeamAndGo E-wallet, online banking, Gcash, Coins.ph, BDO deposits, or any remittance centers that accept BDO deposits. We also have accredited sales channels worldwide kagaya ng Pacific Ace at PNB sa Hong Kong, at PNB sa Lucky Plaza sa Singapore. Maaaring magpunta sa mga na mention na establishments upang mag inquire at derektang mag transact. Para sa full details, please see the image below.
Will be updated once eWallet is live.
Our eWallet is currently available in Singapore, but will eventually be present in Hong Kong and Taiwan soon! To sign up for the eWallet, please follow this link: wallet.beamandgo.com
Yes, your information is safe and secure with BeamAndGo. BeamAndGo does not retain or store your credit card information. For more details, click on to read our privacy and security policy.
Madali lang po. Simply log in to your account at www.beamandgo.com/member/login, click on the hamburger or on the three lines at the top part of the page, click Transactions and select the related transaction number. On the selected page, look for the Resend SMS button and click. The SMS will be sent again to your beneficiary’s mobile number, real time.
The cashback credit amount will be credited to your BeamAndGo account and can be used to purchase any product at BeamAndGo website. To use this amount, you will need to log in at www.beamandgo.com/member/login, choose your desired product and click the box that says Use Cashback Credits on the product details’ page before proceeding to the next stage of the process.
*Cashback - reward program, is a credit incentive program operated by BeamAndGo where a percentage of the amount spent on an order is paid back to the account holder.
Madali lang po. Your beneficiary will go to our partner merchant’s establishment (e.g. Customer Service Counter, Credit and Collections, Forex Exchange, etc) with their valid ID and SMS received from BeamAndGo and present these to the store’s Customer Service counters. The SMS they receive contains the detailed instructions on how to redeem.
Our digital gift certificates do not have an expiration date. Maaaring magamit ito anytime at your beneficiary’s convenience.
Please contact us immediately para agad po naming maasikaso:
Maaring maghintay sa kanilang business hours, pero para sa karagdagang mga tanong, please contact us here:
Your beneficiary has to wait for 3-7 days for most of the products for delivery, but for further information on the delivery policy, please check the details found after selecting your desired product in the store. You may also contact us here for assistance.
Your beneficiary has to wait for 24-48 hours para sa tawag na matatanggap mula sa ating partner merchant so they can schedule the delivery or pick up. For further information on the delivery policy, please check the details found after selecting your desired food padala in the store. You may also contact us here for assistance.
Simple lang ang iyong gagawin to track your order, simply log in at www.beamandgo.com/member/login and click on the hamburger or on the three lines at the top part of the page, click Transactions and select the related transaction number. From that page, maaaring tingnan ang ibabang part ng pahina to see the status of your order. You may also contact us here for assistance.
Mayroong mga produkto na maaaring e cancel at mayroon naman pong hindi na. Maaaring mag email sa firstname.lastname@example.org para sa intent ng cancellation. Para sa karagdagang detalye, the cancellation policy is found after selecting your desired product at the store, you may also contact us here for assistance.
Mayroong mga produkto na maaaring e refund at mayroon naman pong hindi na. Maaaring mag email sa email@example.com para sa intent ng refund. Para sa karagdagang detalye, the refund policy is found after selecting your desired product at the store, you may also contact us here for assistance.
Para sa mga concerns at questions na wala sa pahinang ito, mag reach out sa amin sa mga sumusunod na contact information:
BeamAndGo Pte Ltd., we take your privacy seriously. We are committed to complying with all data protection/privacy laws as are applicable to us.
You can visit the Platform and browse without having to provide personal details. However, you will be required to sign up for an account if you wish to use the Services.
Personal Data means any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly, indirectly, and certainly identify an individual.
During the course of your use of the Platform and the provision of the Services, we may collect personal data from you, which includes but is not limited to:
During the course of your use of the Platform and the provision of the Services, we may receive personal data from you in the following situations:
You must only submit personal data which is accurate and not misleading and you must keep it up to date and inform us of any changes to the personal data you have provided to us. We shall have the right to request for documentation to verify the personal data provided by you as part of our customer verification processes.
You may access and update your personal information submitted to us at any time as described below.
The personal data we collect from you or via third parties may be used by us, or shared with or transferred to third parties (including related companies, third-party service providers and their service providers and related companies, companies located both inside and outside your home country, third-party sellers and other users), for certain purposes, which include but are not limited to the following:
For the avoidance of doubt, you acknowledge and consent to BeamAndGo sharing anonymised information such as but not limited to in the following circumstances:
You may unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from us and from our related companies.
In exceptional circumstances, we may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or for fulfilment of legal and regulatory requirements and requests.
We may share and permit the sharing of your personal data with third parties and our affiliates for any of the abovementioned purposes, including but not limited to, facilitating your use of the Services, completing a transaction with you, managing your account and our relationship with you, marketing and fulfilling any legal or regulatory requirements and requests as deemed necessary by us. In sharing your personal data with them, we endeavour to ensure that the third parties and our affiliates keep your personal data secure from unauthorised access, collection, use, disclosure, processing or similar risks and retain your personal data only for as long as they need your personal data to achieve the abovementioned purposes.
You may communicate the withdrawal of your consent to the continued use, disclosure and/or processing of your personal data for any of the purposes and in the manner as stated above at any time.
Please note that if you communicate your withdrawal of your consent to our use, disclosure or processing of your personal data for the purposes and in the manner as stated above, we may not be in a position to continue to provide the Services to you or perform on any contract we have with you, and we will not be liable in the event that we do not continue to provide the Services to, or perform our contract with you. Our legal rights and remedies are expressly reserved in such an event.
It is important that the personal data you provide to us is accurate and complete for you to continue using the Platform and for us to provide the Services. You are responsible for informing us of changes to your personal data, or in the event you believe that the personal data we have about you is inaccurate, incomplete, misleading or out of date.
You can update your personal data anytime by accessing your account on the Platform.
We take steps to share the updates to your personal data with third parties and our affiliates with whom we have shared your personal data if your personal data is still necessary for the above-stated purposes.
You may request information about your personal data which we have collected, or enquire about the ways in which your personal data may have been used, disclosed, stored or processed by us. In order to facilitate processing of your request, it may be necessary for us to request further information relating to your request.
We reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If so, we will inform you of the fee before processing your request.
We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within twenty-one (21) days from the date of your request, we will inform you in writing. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the applicable data protection laws).
To safeguard your personal data from unauthorised access, collection, use, disclosure, processing, copying, modification, disposal, loss, misuse, modification or similar risks, we have introduced appropriate administrative, physical and technical measures such as:
If you believe that your privacy has been breached by BeamAndGo, please contact us immediately.
You should be aware, however, that no method of transmission over the internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
Your password is the key to your account. Please use unique numbers, letters and special characters, and do not share your BeamAndGo password to anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your personal data and other data submitted to BeamAndGo. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password. You are reminded to log out of your account and close the browser when you are finished with using a shared computer.
We will only retain your personal data for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.
BeamAndGo does not sell products for purchase by minors (which is to be determined based on the applicable law), nor does it intend to provide any of the Services or the use of the Platform to minors. We do not knowingly collect any personal data relating to minors.
We will not be responsible for any unauthorised use of the Services on the Platform by yourself, users who act on your behalf or any unauthorised users. It is your responsibility to make your own informed decisions about the use of the Services on the Platform and take necessary steps to prevent any misuse of the Services on the Platform.
When you visit the Platform through your computer, mobile device, or any other device with internet connectivity, our company servers will automatically record data that your browser sends whenever you visit a website. This data may include:
This data is collected for analysis and evaluation in order to help us improve our website and the services and products we provide.
Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. They allow us to recognize a particular device or browser and help us to personalise the content to match your preferred interests more quickly, and to make the Services and the Platform more convenient and useful to you.
You may be able to manage and delete cookies through your browser or device settings. For more information on how to do so, visit the help material of your browser or device.
Web beacons are small graphic images that may be included on our Service and the Platform. They allow us to count users who have viewed these pages so that we can better understand your preference and interests.
YOU ACKNOWLEDGE AND AGREE THAT BEAMANDGO HAS THE RIGHT TO DISCLOSE YOUR PERSONAL DATA TO ANY LEGAL, REGULATORY, GOVERNMENTAL, TAX, LAW ENFORCEMENT OR OTHER AUTHORITIES OR THE RELEVANT RIGHT OWNERS, IF BEAMANDGO HAS REASONABLE GROUNDS TO BELIEVE THAT DISCLOSURE OF YOUR PERSONAL DATA IS NECESSARY FOR THE PURPOSE OF MEETING ANY OBLIGATIONS, REQUIREMENTS OR ARRANGEMENTS, WHETHER VOLUNTARY OR MANDATORY, AS A RESULT OF COOPERATING WITH AN ORDER, AN INVESTIGATION AND/OR A REQUEST OF ANY NATURE BY SUCH PARTIES. TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE NOT TO TAKE ANY ACTION AND/OR WAIVE YOUR RIGHTS TO TAKE ANY ACTION AGAINST BEAMANDGO FOR THE DISCLOSURE OF YOUR PERSONAL DATA IN THESE CIRCUMSTANCES.
The Platform may contain links to other websites operated by other parties, such as our business affiliates, merchants or payment gateways. We are not responsible for the privacy practices of websites operated by these other parties. You are advised to check on the applicable privacy policies of those websites to determine how they will handle any information they collect from you.
We may amend this Policy at any time by posting the amended terms on this Website. All amended terms automatically take effect 14 days after they are initially posted.
If you have any questions on personal data protection or data privacy, please refer to our list of frequently asked questions on data protection/privacy.
If your question is not covered in our FAQs, or if you have any feedback, concerns, suggestions or complaints in relation to personal data, please feel free to contact us at firstname.lastname@example.org.
Version dated 30 April 2020