FAQ

Basics

  1. Where can I view my transactions? Once logged in, click on the “See All” link found at the “Recent Transactions” pane.
  2. What’s the response time if I send an inquiry? Our current response time is 24 hours.
  3. How can I reset my password? You can reset your password by clicking here and entering the email or mobile number you used when logging in. A temporary password will be sent to your email address or mobile number. Make sure to change your temporary password once you have logged in.
  4. Who can send and receive an SMS text gift certificate? Anyone can send an SMS text gift certificate worldwide through BeamAndGo.com, except the receiver must have a valid Philippine mobile number.
  5. What does the SMS contain? It contains the merchant’s name, gift certificate amount, gift certificate code and sender’s information.
  6. What is a gift certificate code? A gift certificate code is a unique 12 digit number plus a security code that you will relay to the POS attendant or cashier when redeeming your gift certificate at partner merchant stores.
  7. I accidentally deleted the SMS or text containing the gift certificate code, how can I retrieve it? Simply log in to your account and click the “Resend” on the appropriate transaction. Fees may apply after first resend.
  8. What if the beneficiary has changed their mobile number? Please ensure that mobile numbers are correct before making a purchase. Once the gift certificate code has been sent, it can’t be taken back.

Refunds

  1. I want to change or cancel my order. We regret that we cannot do any cancellations at the moment. You can, however, change the beneficiary and the mobile number in which to send the gift certificate to if it failed to send on the first try.

Payment

  1. What modes of payment do you accept? BeamAndGo.com accepts MasterCard and Visa Credit Cards, MasterCard and Visa Debit Cards, PayPal, online banking and cash payment in the Philippines and all over the world.
  2. Are there any additional charges for sending an SMS gift certificate? Yes, there will be a small convenience charge as low as USD $1.99.
  3. Is it safe to use my credit card? Is my information secure? Your information is secure with BeamAndGo.com and PayPal, the approved payment gateway for our site. All online credit card sales are secured with SSL technology, the most secure encryption technology currently available for electronic transactions. In addition, any payment information will be stored in PCI Compliant servers and storage facilities.
  4. My credit card number was not accepted. What can I do? Enter the card number correctly. Do not enter spaces or dashes. If your card has a security code, enter it correctly on the payment screen. Credit card expired? Make sure that the credit card hasn’t expired. Make sure that you haven’t exceeded your credit limit. Contact your financial institution to ensure that you haven’t exceeded your credit limit. Make sure that the credit card is in good standing and that your credit card supports online transactions. Still need help? Contact us.
  5. Do you charge VAT? No VAT is charged during the checkout process.
  6. How do I get a receipt for my purchase? BeamAndGo.com sends an email receipt for your purchase to the email address associated with your account. If you didn’t receive any email receipt, check your email spam or junk folder.
  7. Which online banks are supported? Currently supported banks include BDO, BPI, Metrobank, RCBC, Unionbank, UCPB, Chinabank, PNB, Maybank, RobinsonsBank, Sterling Bank of Asia, and EastWest Bank. If you don’t see your bank on this list, more banks are being added in the near future.
  8. Where can I pay with cash? Pay cash at the following banks: BDO, BPI, Metrobank, RCBC, Chinabank, EastWest Bank, Landbank, Maybank, PNB, RobinsonsBank, Security Bank, Sterling Bank of Asia, UCPB, and Unionbank. Payment partners include: LBC branches, SM Payment Counters, Robinsons Department Stores (RDS), Cebuana Lhuillier and M.Lhuillier branches nationwide. And through a partnership with ECpay and DragonPay, you can also pay through more than 2,000 physical channels including Ever Superstores, Gaisano, NCCC, Via Express, ExpressPay, selected Smart and Cignal distributors, selected Petron gas stations, selected Tambunting pawnshops, selected Western Union remittance centers
  9. Do you charge processing fees? We only charge fees for the following requests:

    1. Changing beneficiary information after payment
    2. Refunding your selected transaction
    3. Changing your selected branch after payment
    4. Re-sending your GC claiming details more than twice

    Should you need to request any of these, feel free to email us at customerservice@beamandgo.com

Gift Certificate Redemption

  1. How do i redeem the gift certificate? Proceed to our partner merchant’s establishment and present the code sent to you by SMS or text to the cashier.
  2. If I don’t use the full value of the gift certificate in one visit, can I use the remainder later? No, you do not receive store credit or cash back for whatever you don’t use.
  3. Can I combine multiple gift certificates as payment? Yes.
  4. Is there any way for me to extend the validity period of the gift certificates? Gift certificates do not expire.
  5. What happens if the merchant stops operations or closes down before I am able to utilize the gift certificate? We will issue you a FULL refund of the gift certificate(s) that you have purchased. Please email us at customerservice@beamandgo.com.
  6. The merchant partner did not recognize or honor the SMS gift certificate. Sorry for the inconvenience. Please email customerservice@beamandgo.com with all the information from the SMS and we will investigate.

Product Redemption

  1. What products do you sell? Products are different than the digital gift certificates we offer and have a different process. These products include PhilCare Health Cards, The BeamAndGo T-Shirt.
  2. How does the PhilCare Health Cards get delivered to my beneficiary? Since this is a physical card, we mail the health cards to the shipping address you specify for your beneficiary. During the check out process, you will be asked to enter a shipping address; make sure that the shipping address is correct, otherwise, there will be delays. For Metro Manila, most orders are delivered on the next day, but latest after three (3) days. You can expect delivery of your order within 3-5 days in provincial towns or after 5-7 days if you live in a rural area. Please, be advised that there are no deliveries on weekends.
  3. How does The BeamAndGo T-Shirt get delivered to my beneficiary? We will contact your beneficiary via a phone call or an SMS to get the t-shirt size and delivery information. Once we have the information, we will ship the t-shirt. This process usually takes 1 to 2 days.

Partner Merchants

  1. How can I make a merchant suggestion? Please email your suggestion to customerservice@beamandgo.com. The BeamAndGo.com product team regularly reviews all suggestions so keep ‘em coming.

Need More Help?

  1. What is your support email address? You can send us email at customerservice@beamandgo.com.
  2. Can I SMS you with questions? Yes, you can SMS your questions to us at +63 949 839 3322.
  3. Do you have a Viber account? Yes, you can Viber us at +63 949 839 3322. We are available on Mondays to Fridays, from 8AM to 5PM.
  4. Do you have a Whatsapp account? Yes, you can Whastapp us at +63 949 839 3322. We are available on Mondays to Fridays, from 8AM to 5PM.