Frequently Asked Questions

Welcome to our FAQ page, dear Beamer! At Beam&Go, we believe that being an OFW is a stepping stone to a better life for yourself and your family. We provide the products and services to help you reach that goal. This FAQ page answers the most asked questions from your fellow OFWs. If you have additional questions, feel free to contact us via email (customerservice@beamandgo.com) or viber (+639498393322) or click on the red live chat button at the bottom right hand corner of your screen.


GENERAL/BASICS

  • What is Beam&Go?

    Beam&Go is a digital platform na binuo upang tulungang makamit ang mga ninanais o pangarap ng mga tulad po ninyo na OFW kasama ng inyong mga mahal sa buhay. Sa produkto at serbisyo ng Beam&Go, kayo ay nakakasigurong naibibigay ninyo ang mga pangangailangan ng pamilya regularly, kahit nasa malayo man kayo. Our goal is for you to amplify your desire to achieve financial inclusion, security, and resilience, and more importantly, to meet your underserved needs, empowering you with financial building blocks to uplift your lives and transform the lives of their families back home.

  • How to sign up?

    Madali lang po. Please start by clicking the link below and enter your country of location, mobile number, your desired password, first name and last name. Kung mayroon kang email address, mas ideal na ilagay rin ito: www.beamandgo.com/member/signup.

  • How to log in?

    Please start by clicking the link below and enter your username and password: www.beamandgo.com/member/login.

    You may also use our OTP Login by simply selecting your country of location from the drop down menu and inputting your mobile number, wait for the numeric password that you will receive via SMS and key it in to the page to continue.

  • I forgot my password/how do I reset my password?

    To reset your password, click this link: www.beamandgo.com/member/forgetpassword.

  • How to update or edit your profile details?

    Please log in to your account at www.beamandgo.com/member/login. Click the burger button or the three lines after your name on the upper right side of your Beam&Go account. Select My Profile and enter your edits. Please do not forget to click on “Save”.

  • What are your products?

    We selected the products that we believe are the most essential to OFW families, katulad ng bigas, pang-grocery, pang birthday celebration gaya nga Red Ribbon, Greenwich at Jollibee, vitamins, healthy food choices at iba pa. To check, please click here: www.beamandgo.com/store.

  • How to order?

    Madali lang po. Please follow these steps:

    1. Sa mga walang pang account, please sign up here: www.beamandgo.com/member/signup; for those with existing account, simply login with your username and password here: www.beamandgo.com/member/login.
    2. As soon as you are logged in, select the location/area where your beneficiary lives.
    3. Browse for a product you desire to send.
    4. Enter your beneficiary’s details (name, mobile number, address).
    5. Select mode of payment. Follow the prompt until makakuha ng transaction number para makompleto ang proseso.
    6. Gamitin ang transaction number sa pag check or follow up ng inyong order.
      **Ang transaction number ay binubuo ng 14 digits na kagaya nito: 20210125-123456
  • How to pay?

    Marami po ang mapag-pipilian. Beam&Go accepts payment through credit/debit card, Beam&Go E-wallet, online banking, Gcash, Coins.ph, BDO deposits, or any remittance centers that accept BDO deposits. We also have accredited sales channels worldwide kagaya ng Pacific Ace at PNB sa Hong Kong, at PNB sa Lucky Plaza sa Singapore. Maaaring magpunta sa mga na mention na establishments upang mag inquire at derektang mag transact. Para sa full details, please see the image below.

    Sales Channel Partner
  • What is Beam&Go eWallet?

    Will be updated once eWallet is live.

  • How to get a Beam&Go eWallet?

    Our eWallet is currently available in Singapore, but will eventually be present in Hong Kong and Taiwan soon! To sign up for the eWallet, please follow this link: wallet.beamandgo.com

  • Is it safe to use my credit card and bank details? Is my information secure?

    Yes, your information is safe and secure with Beam&Go. Beam&Go does not retain or store your credit card information. For more details, click on to read our privacy and security policy.

  • How to resend my Gift Certificate codes?

    Madali lang po. Simply log in to your account at www.beamandgo.com/member/login, click on the hamburger or on the three lines at the top part of the page, click Transactions and select the related transaction number. On the selected page, look for the Resend SMS button and click. The SMS will be sent again to your beneficiary’s mobile number, real time.

  • How to use my cashback credits?

    The cashback credit amount will be credited to your Beam&Go account and can be used to purchase any product at Beam&Go website. To use this amount, you will need to log in at www.beamandgo.com/member/login, choose your desired product and click the box that says Use Cashback Credits on the product details’ page before proceeding to the next stage of the process.
    *Cashback - reward program, is a credit incentive program operated by Beam&Go where a percentage of the amount spent on an order is paid back to the account holder.


REDEMPTION/FULFILLMENT AND DELIVERY POLICY


CANCELLATION AND REFUND POLICY